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Program Manager - Retail


Remote - None - None


Professional Services and Consulting

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The Program Manager is a critical focal point to customers and internal resources and is expected to manage all project aspects and resources to ensure timely, efficient, and successful implementations.

The Program Manager we seek is a global one, responsible for working across multiple geographies, cultures, languages and communicating with internal and external stakeholders. Candidates should have a working understanding of/experience in the Retail, Hospitality and Food Service industries. Candidates should have experience working overseas and/or with global customers.

The Program Manager will work strategically with Sales, Pre-Sales and Service representatives to ensure a successful project, profitability, and customer satisfaction.

A Program Manager on our team will be expected to…
• Build and maintain relationships with Sales and Service Representatives from different Kronos geographies.
• Assign a wide range of tasks based on skills, experience, language, cultural fit and availability; clearly communicates task priorities, helping personnel adjust workload as needed.
• Understand customer high level business needs and ensure that their designed project plan meets those requirements and the agreed upon Statement of Work
• Leverage and take advantage of earlier customer work to maintain continuity of process and configuration.
• Prepare project plans/schedules, reports and budgets and report to Customer, Sales Practice and Sales counterparts, and Services leadership
• Track and monitor all deliverables, calendars and meetings as necessary.
• Set performance goals for project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required for all levels of an organization including Executive Steering Committees.
• Prepare and support quarterly management reviews.
• Travel from 50-75% can be expected at times.
• Provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness.
• Anticipate problems or situations that could affect the team.
• Assess the potential impact on one’s own and others’ work and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as ‘trusted advisor’ at the program management level.
• Strong attention to detail as well as ability to function strategically within account; proactively look at ‘big picture’ for project/customer short- and long-term goals; identify and drive additional revenue opportunities within account
• Proven ability to manage multiple concurrent projects within customer program, tying them all together with strategic vision and focus.

Additional attributes which would be important and beneficial for this position:
• Foreign language skills
• Ability and willingness to travel abroad as needed
• Experience with large global accounts and working outside the United States
• APAC experience
• Based on the U.S. west coast
• Self-motivated and highly responsible


Individuals looking to be a part of our talented team should possess the following…

Minimum Required Qualifications
•Proven program/senior project management experience.
•Experience managing an implementation team.
•8+ years of experience managing large software implementation projects and having project profitability expectations.
•Experience managing multi-million dollar project budgets.
•Broad knowledge of labor management, HR / Payroll, HCM, or similar domain product/systems.
•Strong experience scheduling, preparing presentations and status reports.
•Superior written and oral communication skills (e.g., proficient in Microsoft PowerPoint and Word).
•Strong leadership skills with the ability to work as part of a project team.
•Ability and willingness to travel up to 50-75% on a regular basis.
•Flexible work schedule to accommodate working with customers in multiple time zones.

Preferred Qualifications
•PMP Certification
•SaaS/Cloud implementation experience

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.