Skip to content

Careers

Transcend the day-to-day work experience. Work inspired.

Program Manager III

Location:

Noida - None - India

Function:

Professional Services and Consulting

Ref #:

201700582
Apply >

Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

•Primarily oversee Change Management, Licensing Adds, Transition to Support, and software availability.
•Maintain product knowledge by actively working cases within the Cloud.AppAdmin queue and continued education.
•Proactive scheduling of managed SP, Proactive prioritized scheduling of LUs, patches, patches, etc.
•Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
•Analyze incident, change, and problem records to determine any trends.
•May assist with producing regular management reports.
•Communication: Communicates with and coordinates activities with Senior Management, Change Management, Incident Management, and customer/clients. Ensures problem or incident resolution.
•Analysis: Ensures that accurate root cause and trend analysis are determined. Provides accurate and timely management reporting.
•Resource Management: May lead/mentor one or more Cloud System Consultants.
Motivates, develops, and manages performance of individuals and teams.
•On-call responsibilities for System Admin and Maintenance: participate in an on-call rotation

Qualifications

•At least 3 + years with WFC troubleshoot, installation, and maintenance.
•Experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider.
•Strong project management, communications skills, and process improvement (both written and spoken).
•Proven ability to understand complex business issues and align communications strategies and outcomes accordingly.
•Significant experience managing crises.
•An ability to assess the severity and priority of multiple incoming inquiries from management, customers and internal employees.
•Sound problem identification, judgment, resolution and decision-making skills.
•Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods.
•Experience managing a large team of people toward a common outcome.
•Ability to work well interpersonally cross group and cross-discipline at various levels up through executives, as well as influence and manage without direct authority.
Min. of 6 yrs of professional experience with 3 years in a related role

Essential Functions:
•Prior experience with License Tools
•Prior experience participating in Change Advisory Boards (CABs)
•Excellent writing skills
•Strong meeting facilitation skills
•Experience with/knowledge of complimentary processes: Configuration Management, Release and Deployment Management

Additional skills
•Strong interpersonal and communication skills and comfortable in global working environment.
•Good at building team and cultivating team work
•Skills to train and mentor

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.