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Professional Services Process Leader


Lowell - Massachusetts - USA, Remote - None - None


Professional Services and Consulting

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As the Professional Services Operations Manager, you will be responsible for leading the effort to identify and drive efficiencies into our customer on-boarding life cycle. Develop innovative ideas to drive deployment focused on increased customer satisfaction, business capabilities and increased revenue/decreased expenses. You are responsible for leading discussions and collaborating with our Business Partners and Customers to analyze and document requirements around critical business processes that drive behavior and process transformation.

What is expected of you for success in your role
• Collaborate with internal Business Partners to understand Customer on-boarding customer life cycle
• Develop current and future process documentation and flow diagrams; process performance measures.
• Collaborate with Delivery Teams and Customer to identify adherence to current process and process improvement opportunities.
• Develop project charters, business cases for funding, schedules, risk assessments and communication plans associated with implementing process improvement.
• Partnering with functional areas on training, monitoring and change management.
• Highly accountable for delivering results and working with all levels of Professional Services and Customer Success utilizing a very “hands on” approach to creating value, driving buy-in and change management in a fast paced and ever-changing environment.


• Workforce Management experience preferred
• Strong analytical and problem-solving skills including experience
• Demonstrated end-to-end business process thinking and methodology; “as is” “to be” process improvement experience.
• Strong written and verbal communication skills with the ability to influence outcomes and gain team member and stakeholder buy in
• Exceptional PowerPoint presentation skills with demonstrated ability to communicate to all levels of the organization including ability to write concise executive summaries
• Demonstrated Project and Program Management experience desired to lead continuous improvement efforts, support and drive change management to achieve business goals and KPI’s
• Open to upwards of 25% travel


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.