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Transcend the day-to-day work experience. Work inspired.

Product Support Specialist II

Location:

Zhongguanun East Road - None - China

Function:

Customer Service/Support

Ref #:

201700680
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations.
•Research application questions by setting up scenarios and testing the application.
•Analyzing customer configurations and thinking “out of the box” to resolve and/or find a work around.
•Provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding Kronos applications.
•Develop a solid base of general product knowledge.

Qualifications

Good Java skills is required.
•Good knowledge of working with client/server and/or web based technologies.
•Good knowledge of working with Oracle and SQL relational databases management systems. Strong knowledge of SQL scripting.
•Knowledge in crystal reports or similar reporting package is preferred.
•Excellent technical understanding of operating systems, networking technologies, software applications and communication protocols.
•Workflow development experience is a plus.
•Microsoft Certified System Engineering certificate a plus
•Excellent oral and written communication skills in English/Chinese.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.