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Transcend the day-to-day work experience. Work inspired.

Product Manager - Cloud Operations

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

201701121
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

Kronos, recently recognized as one of the region’s Best Places to Work, is looking for a Product Manager with hands-on experience in the cloud operations of an Enterprise product or service to help us deliver a world class SaaS experience for our customers. As the Cloud Operations Product Manager, you are the subject matter expert in areas related to Cloud deployments and associated platforms. Your goal is to ensure that the cloud delivery of our Enterprise Workforce Management Solution meets or exceeds the needs and expectations of customers, establishes trust with all stakeholders and wherever possible adds value to our offering.

Understand customer requirements related to the delivery and management of our Enterprise Workforce Management offering, including:

• Provisioning of services
• Security
• Performance
• Availability
• Disaster recovery
• Backup and restore
• Compliance and operational controls
• Employ Cloud best practices when defining, detailing and launching Cloud services for Enterprise customers
• Work with engineers in New Product Development and Operations to build solutions and processes that enhance the overall experience with our Cloud offering
• Continuously update knowledge on latest Cloud technologies with a goal toward ongoing improvement of the offering
• Evangelize the transition to Cloud delivered solutions with internal stakeholders

Qualifications

•Five to seven years of experience as a Technical Product Manager working with an Enterprise-level SaaS offering
•Advanced understanding of cloud operations, including automation, configuration and change management, monitoring, event and alert management, capacity management, SOC2, security and threat detection and similar topics
•Experience with Infrastructure as a Service (IaaS) environments and Cloud Virtualization strategies (public cloud is a must)
•Experience with industry best practices and government standards for Cloud operations
•Superior written and oral communication skills with the ability to collaborate with multiple teams/stakeholders
•Must have a positive attitude with the ability to adapt to change quickly and easily

One or more of the following is also desired:

•Experience working with Agile or Agile Scrum methodologies
•Experience working with Workforce Management software

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.