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Transcend the day-to-day work experience. Work inspired.

Practice Manager

Location:

Macquarie Park - New South Wales - Australia

Function:

Professional Services and Consulting

Ref #:

20200014011
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Description

An opportunity to lead a team of Consultants and Project Managers in a hugely successful and growing business. Our market leading solution ‘Workforce Ready’ is designed for small to medium sized organisations and combines the power of workforce management and human capital management in one unified cloud platform to help our customers manage their entire workforce from pre-hire to retire.

You’ll effectively deploy team resources to provide configuration and consulting services to our customers, leveraging our unique in-house methodology to provide “best in class” quality and time to value, and create and sustain a culture of highly engaged employees, continual process improvement, and superior customer experience.

Your proven business acumen within the Software As A Service industry alongside your demonstrated history of consistent goal achievement and driving process improvement will ensure your success in this role, and will be highly visible amongst the senior leadership of our business.

Responsibilities include:
• Manage the performance of your team against all established team benchmarks and metrics, providing coaching and constructive feedback to improve performance
• Ensure team members consistently apply our methodology and best practices, and work collaboratively
• Oversee the day to day functions of the team to ensure delivery of accurate project status reports, forecasts and timely completion of implementation services across the team’s portfolio
• Drive continuous improvement initiatives across team, resulting in increased productivity, high scalability, and a superior customer experience in assigned engagements
• Identify and manage escalation risks, and work cross-functionally to establish mitigation plans
• Collaborate with other functional leaders to develop and implement tactical plans in support of revenue, performance goals and customer satisfaction scores
• Develop a highly engaged employee culture, centered on employee development with consistent coaching and feedback provided to help employees attain development goals

Qualifications

Ideally, you’ll have:
• Experience in a Professional Services or consulting leadership role
• Demonstrated history of consistent goal achievement and driving process improvement
• Strong interpersonal and professional communication skills, particularly at executive level
• Ability to consistently manage and execute on multiple, critical project simultaneously
• Established history of driving employee engagement through coaching and mentoring
• Ability to understand and articulate technical concepts and derive solutions
• Proven escalation management skills

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.