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Transcend the day-to-day work experience. Work inspired.

Practice Manager - Healthcare


Remote - None - None


Professional Services and Consulting

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The Practice Manager will lead a function or team of individual contributors responsible for delivering the Kronos product to end Healthcare customers. This individual is expected to drive a highly collaborative environment by understanding the business as a whole and making resource deployment decisions to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.

Responsibilities include:
• Manage a team of employees by providing goals, feedback, development, and continued learning.
• Provide technical leadership and guidance to the team to ensure projects are completed within expectations.
• Collaborate with direct team members, Project Managers, and peers to establish monthly delivery forecast that align with established organizational goals.
• Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed.
• Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others’ work, and develop and execute the best work solution.
• Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation.
• Track and monitor all team projects and engage as necessary to remove road blocks and ensure successful project delivery.
• Monitor team member performance and productivity metrics.
• Create a collaborative environment within the direct business team and throughout Kronos.
• Encourage open and honest communication within direct team as well as across the organization.
• Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves.
• Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.
• Maintain fiscal responsibility within your team.


Qualifications include:
• 10+ years of enterprise level project management experience, with 3+ years of direct people management experience.
• Experience working for a Cloud company or having managed an implementation team/practice and associated P&L highly desirable.
• Healthcare experience preferred.
• Broad knowledge of labor management, ERP, or similar domain product/systems.
• Kronos WFC software experience a plus.
• Strong analytical skills with the track record of driving change and process improvements.
• Demonstrated ability to adapt to new technologies and changing environments.
• Demonstrated leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
• 25% travel required.


Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.


Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.


Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.


Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.