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Practice Director - Western Canada

Location:

Calgary - Alberta - Canada, Edmonton - Alberta - Canada, Kelowna - British Columbia - Canada, Mississauga, Ontario - Ontario - Canada, Remote - - Canada, Toronto - Ontario - Canada, Vancouver, BC - British Columbia - Canada, Winnipeg - - Canada

Function:

Customer Delivery/Implementation Services

Ref #:

20210016013
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Description

The Practice Director is responsible for providing the service delivery leadership for Professional Services within an assigned geography. Specifically, this position is responsible for overseeing customer engagements including the project planning and execution in conformance with UKG methodology. **This is a remote based position**

The Practice Director will lead a team of Project Managers (PMs) and Solution Consultants (SC’s) who collectively have primary responsibility for the implementation engagement, or other consulting services provided to customers.

Principal Responsibilities:

Service Delivery
• Ensure that the team of Project Managers, Application/Solution consultants are fully versed in executing engagements in compliance with UKG defined methodology
• Ensure that all engagements are planned, activities recorded, and managed within PS billing system, consistent with defined “best practices”
• Effectively balance team resources given employee load, expertise, complexity, as necessary
• Continually monitor all engagements to ensure milestone achievement and the execution of supporting financial transactions (Invoices, credit/re-bill activity, expense recording and invoicing, etc.)

Business Performance
• Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.

Customer Related Activity
• Participate with Sales and Service Architects, as requested, to respond to and position service delivery expectations during the pre-sales process
• Serve as the “business owner” of all customers within assigned practice and ensure that customer needs are met.

Leadership
• Ensure that the Practice/Region understands business objectives, expectations and measurement criteria for their respective positions
• Provide ongoing and timely feedback to employees relative to performance
• Develop and deliver performance appraisals to all employees accompanied by specific development plans for each.

Qualifications

• Minimum of 6+ years leading a Professional Services operation and/or Managerial experience in software technology
• Bachelor’s degree in a Business or Technology discipline or equivalent experience
• A direct, demonstrated track record in delivering quality, on-time technology solutions to a diverse customer base
• Demonstrated leadership in managing both Customer and internal resources (at all levels) during adverse situations – problem escalations, engagement challenges – effectively balancing customer satisfaction and business objectives throughout
• Experienced in customer interaction at the highest executive levels (C-level) of the customer organization
• Strong business acumen – planning, forecasting, budgeting. Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry
• Experience in communicating technical and project information in a business context
• Working knowledge of Workforce Management applications from a usage and a competitive perspective
• Demonstrable communication and negotiation skills are a must
• Flexibility and willingness to travel

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.