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Payroll Operations Manager


Louisville - Kentucky - USA



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The Kronos Payroll Services Operations Manager is responsible for leadership and development of experienced team of professionals focusing on Kronos Payroll Services (KPS) payroll operations functions. Role includes overseeing various aspects of the day to day operations of the payroll tax department. This includes the management of internal company processes and policies, monitoring internal controls, oversight of the tax functions and developing ongoing process improvement activities.

• Plan, direct, and coordinate tax operations to include development and maintenance of calendar of key activities, setting of goals and performance expectations for the department, and monitoring progress while continually evaluating activities to implement business process improvements
• Ensure processes exist to stay abreast of changes in applicable legal and regulatory requirements. Establish controls to ensure compliance with internal controls and governing federal and state laws. Assist team in researching complex tax issues as needed
• Develop and implement appropriate controls throughout KPS. Identify, define and recommend best practices where appropriate to ensure compliance with KPS standards of business conduct
• With KP leadership team, monitor and manage client tax related issues and client escalations
• Provide direction and leadership in the research and resolution of tax notices and discrepancies referred by federal, state, and local agencies in a timely manner to mitigate potential penalties and interest
• Monitor Salesforce case volume and other related metrics, identify and implement proactive measures to prevent future concerns specific to payroll tax operations
• Drive department education and knowledge enhancement related to system functionality. Ensure members are familiar with all applicable system enhancement and legislative changes to ensure compliance with all jurisdiction requirements
• Lead meetings and initiatives with cross-functional departments to identify and implement process improvements and best practices
• Maintain records and documentation thoroughly and accurately, in accordance with company policy and government regulation


• Minimum of five (5) years of experience in payroll operations
• Minimum 5 years of experience leading teams with well-defined deliverables
• Bachelor’s degree in Computer Science, Business Administration, or other related field and/ or equivalent experience is required. Master’s degree in Business Administration or another related field preferred


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.