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Transcend the day-to-day work experience. Work inspired.

Payroll Implementation Advisor - Workforce Ready

Location:

Indianapolis - Indiana - USA, Louisville - Kentucky - USA, Lowell - Massachusetts - USA, Orlando - Florida - USA, Remote - - None

Function:

Professional Services and Consulting

Ref #:

2019000844
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Description

The Implementation Advisor is a key member of the Services Delivery Team. Successful Advisors will: provide mentorship and technical assistance to Workforce Ready (WFR) consultants, create advanced enablement materials that support a consistent delivery methodology and processes, and actively engage in complex system configuration and integration projects to drive quick resolution, increase customer satisfaction, and expand consultant’s knowledge and problem solving skills.

Specific duties include:
• Identifying the need for, and creating technical documentation and job aids to support a consistent approach to configuring customer solutions
• Providing technical applications support to internal consultants in an effort to optimize solutions while imparting “on the job” training
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Development of enhancement sessions to support training and materials delivered by Kronos’ Educations Services, post release of new features and functionality
• On a consultative basis, analyzes customer configurations and thinks out of the box to resolve issues. These may or may not include active involvement in customer conversations to solve escalated issues
• Takes into account third party integrations and networking requirements.
• Research application questions, assist with setting up testing scenarios and provide testing support to the customer team
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
• Provide significant transfer of Kronos product knowledge to Kronos customers

Qualifications

• 5+ years of work experience in a SaaS environment
• 2 years of experience implementing Workforce Ready (WFR) solutions, specifically Payroll is required
• Bachelor's Degree preferred
• Consulting / customer interface experience required
• Broad knowledge of labor management, HR / Payroll, ERP, Time and Labor or similar domain product/systems preferred
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and have strong desire to excel

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.