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Transcend the day-to-day work experience. Work inspired.

Payroll/HR Technical Support Engineer/Representative - Tier 1


Indianapolis - Indiana - USA, Lowell - Massachusetts - USA, Maitland - Florida - USA


Customer Service/Support

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The Technical Support Engineer delivers comprehensive high-quality support to end users on the Kronos Dimensions HCM product utilizing outstanding customer service skills and techniques that promote customer satisfaction.
This position will provide end user support for the Workforce Dimensions Human Resources and Payroll software.

• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
• Ability to research problems independently and identify root cause of issues using problem solving skills
• Timely, accurate, and complete responses to inquiries
• Consistently and effectively communicating with management to make sure issues are escalated and resolved
• Effectively communicate product issues to the customer & Kronos engineering enabling timely solution while maintaining customer satisfaction
• Late shift and on call availability if needed


The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Withholding Tax, HR or Benefits. The role will require the Technical Support Engineer to assist customer with the use and usability of our application. They will need to troubleshoot and resolve issues while providing exceptional service.

• Strong computer skills with proficiency of Web and Microsoft Office Suite
• Previous help desk experience is desired
• 4-year college degree preferred
• Experience using Payroll, Withholding Tax and/or Human Resource applications desirable
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Excellent written, oral communication, listening and telephone skills
• Strong troubleshooting skills


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.