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Operations Analyst - Professional Services

Location:

Atlanta - Georgia - USA, Austin - Texas - USA, Bakersfield - California - USA, Boulder - Colorado - USA, Dallas - Texas - USA, Denver - Colorado - USA, Houston - Texas - USA, Indianapolis - Indiana - USA, Irvine - California - USA, Lowell - Massachusetts - USA, Miami - Florida - USA, Orlando - Florida - USA, Pleasanton - California - USA, Portland - Oregon - USA, Remote - - USA, San Diego - California - USA, Seattle - Washington - USA, Tampa - Florida - USA

Function:

Professional Services and Consulting

Ref #:

20200011952
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Description

The Operations Analyst will serve as a business partner to the Professional Services Leader supporting business strategy, performance and operational execution for the specific Vertical or Geography. The role will work closely and collaboratively with leadership to proactively monitor performance and provide recommendations to ensure the business is meeting its objectives. The Operational Analyst will support the development of key business processes and act as a conduit to the field to ensure understanding and adherence. This role will be integral to the change management process ensuring adoption of new processes and tools through effective collaboration, communication and performance measures. The Operations Analyst will provide representation and feedback to global groups to ensure business process, system requirements and enablement programs are in line with business needs/strategy. This is a remote based/ virtual position

• Develop and support the E2E Professional Services business process and help guide operational efficiency and quality across the Vertical/Geography.
• Lead business performance management cadence which includes development of business forecasts, backlog/project health reviews and key performance indicators (KPIs).
• Provide recommendations on action to be taken based on strategic objectives, forecast, or performance metrics; Attend forecast meetings, and act as proxy when needed.
• Deliver non-standard/Vertical specific reporting and ad hoc analyses supporting business performance metrics and areas of improvement.
• Work closely with Services Finance to timely deliver information that supports monthly and quarterly financial activities. Communicate business changes that impact Financial assumptions/structures.
• Partner with leadership on business planning and strategy for their respective areas.
• Effectively communicate, market and reinforce operational processes and enablement programs.
• Actively lead and develop framework & content that supports business cadence like forecast meetings, business reviews and quarterly operational reviews.
• Manage/develop and coordinate, feedback processes aimed at driving quality, efficiency, and effectiveness improvements to workflows within the Professional Services group and with other departments.
• Act as a trusted advisor and resource to the leadership team; Provide proactive insight and recommendations to improve business performance and operational efficiency.

Qualifications

• 5 + years of Financial and/or Operations business experience. Previous experience supporting a Professional Services organization is a plus.
• Experience in managing multiple cross-organizational relationships.
• Has developed core business processes, documented and continually optimized.
• Advanced financial, and business acumen.
• Advanced proficiency in Microsoft Excel, PowerPoint and BI tools a plus.
• Working knowledge of systems such as professional services automation applications and SalesForce.com.

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.