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Network Engineer


Lowell - Massachusetts - USA



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Kronos' Cloud Infrastructure Team is seeking a seasoned Sr Network Engineer capable of integrating into an experienced team responsible for the day-to-day support, maintenance and occasional deployment of network and security infrastructure in our hosted production environment.

The position requires practical hands on knowledge and a thorough understanding of network routing and security architecture. The responsibilities include, but are not limited to…

• Provide daily operational and implementation support interacting directly with our Customers
• Provide daily ticket/queue management and monitoring alert support
• Participate in 24x7 system support rotation and handle escalations in a high-pressure environment
• Support and work within the ITIL support structure for Change, Problem and Capacity management
• Manage and contain business risk as it pertains to the Cloud network infrastructure
• Assist in the development and implementation of standardized IT practices and procedures
• Develop documentation in the form of basic How To documents, design documentation, performance and reporting as well as operational procedures.
• Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers and DNS as well as WAN circuits, MPLS and VPN services
• Performance monitoring and tuning of the environment to achieve high performance
• Collaborate with Corporate IT, Technical Operations, Platform and DBA teams to assess and support future growth and capacity requirements.
• Automate repeatable tasks to achieve consistency, reliability and efficiency of service delivery


• 4-year technical degree and 6 years or 10+ years relevant experience working on critical 24x7 networks within a large company
• Strong customer service skills
• Strong desire to drive Continuous Improvement
• Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP etc.
• Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS. Juniper and Palo Alto experience would be a plus
• Proficiency with Network load balancing appliances and business-to-business VPN setup and support. F5 and Cisco platforms would be a plus.
• Strong interpersonal and verbal/written communication skills and comfortable in global working environment
• 2 years of experience within a Services Hosting, SaaS, enterprise ECommerce or Cloud environment is desired
• Familiarity with automation tools such as Python would be a plus
• Network/Security Certifications (JNCP, JNCIE, JNCIP, JNCIS, JNCIA, JNCSP-ENT, CCNA, CCNA Security, ACE, PCNSE) would be a plus

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.