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Manager, Learning Programs


Lowell - Massachusetts - USA



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The Technology, Operations, Product and Support (TOPS), Technical Training team at UKG is looking for a self-motivated experienced Manager of the Learning Programs team who has a proven track record of implementing impactful learning experiences for technical and support audiences working in a SaaS environment. As a member of the Technical Training team, you will lead a team of Learning Program Managers (LPMs) in partnership with business leaders to design, develop and deliver holistic quality learning solutions that solve business problems, support business goals, and equip teams for high performance. Your initial focus will be to work closely with our global support team to establish onboarding programs that skill employees in the support of our enterprise workforce management software product.

• Lead a small team in a partnership with internal stakeholders through the training cycle on the design, creation, and implementation of innovative learning and performance solutions that solve business problems
• Identify what drives the business and how the learning function can best add value
• Work with Sr Manager in the development of overall training strategy for TOPS organization
• Define and scope projects with LPMs working closely with instructional designers (IDs), SMEs, business managers to understand their needs, learning objectives, outcome statements and project plans
• Implement best practices in needs assessment methodologies and learning needs identification
• Apply adult learning theories, learning design theories, latest technologies, and current industry practices when crafting solutions
• Develop and manage project plans that successfully deliver promised learning program results
• Identify process improvement strategies to expedite the production of training curricula and enhance the quality of materials being delivered
Analyze program data and metrics to diagnose gaps, identify opportunities and implement change to ensure learning portfolio products are current, relevant, impactful and delivered in the most efficient and effective manner

People Management
• Lead a team responsible for the design and creation and delivery of learning programs
• Drive productivity, engagement and retention of team members
• Empower and encourage employees to make decisions independently while providing direction and removing obstacles
• Create an open environment for shared ideas, collaboration and cooperation
• Keep the talent bar high and grow the skills and capabilities of the team


• Bachelor’s degree in Learning Design, Instructional Design, Organizational Development, Adult Learning/Education, or related field preferred
• 4 plus years direct people management, focused on leading, motivating, mentoring and developing L&D professionals
• 5 plus years developing and implementing scalable and valuable learning solutions for technical audiences; SaaS/Cloud experience preferred
• Experience working with customer & product support teams

Knowledge Skills and Abilities
• Knowledge of workforce management technologies
• Knowledge of adult learning theories and methods of curriculum and training design, instruction and various learning styles
• Program/Project management skills
• Strong communication and interpersonal skills
• Excellent organizational and project management skills
• Ability to manage ambiguous projects, identify and solve blockers, and know when to escalate to keep the project moving forward
• A demonstrated ability to work cross-functionally with multiple teams and stakeholders
• Innovative thinker, problem solver and influencer
• Conversant in emerging practices, e.g. learning experience design (LXD)

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.