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Manager, Cloud Systems Consulting

Location:

Noida - None - India

Function:

Professional Services and Consulting

Ref #:

201703095
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Description

Kronos Noida Global Support Team is hiring a passionate Manager who can provide functional leadership, guidance and direction to next level managers to ensure global alignment.
Key roles and responsibilities of Manager include –
•Ensure adequate coverage for the 24/7/365 environment so that the Kronos Cloud customer environments are effectively maintained, monitored and administered
•Manage service delivery (SLA), customer experience (CSAT), service improvements, quality initiative, assist service performance reviews to ensure business strategy and goals are achieved
•Ensure satisfactory resolutions to customer's service issues by identifying escalations, responding with a sense of urgency, formulating appropriate action plans with operational managers/leads
•Anticipate problems or situations that could affect the team. Assess the potential impact on teams’ work, and develop and execute the best solution
•Collaborate with cross functional peers across Cloud and Professional Services teams to define project specific requirements and identify solutions consistent with Organizational standards
•Drive consultative and problem-solving approach to project management in general, as well as identify and contribute to new service offerings
•Ensuring compliance with the project budgets (Capex/Opex) by planning, forecasting, budgeting & tracking periodically
•Drive initiatives that focus on building behavioral and domain competencies at a functional level to handle changing business requirements
•Develop and execute initiatives focusing on key people parameters such as Attrition, Retention, Employee Engagement & Career Development
•Foster a culture of high performance by setting SMART business KPI/Goals at a functional level
•Owns the overall performance management of each team member – including providing frequent performance feedback & guidance, conducting formal periodic/annual reviews & salary planning

Qualifications

•Bachelor of Engineering with 10 - 14 years of total IT/Product industry experience
•Relevant 5 - 8 years combined technical and management experience in Hosted/Cloud/SaaS environments. Experience in Kronos Product will be an added advantage
•Exhibit experience about the new technology trends prevalent in the market like Managed Services, SaaS, Cloud, Hosting Services and Application Management Services
•Well-versed in Windows, ERP/CRM, SQL Server and/or Oracle database, 3 tier architecture, Jana, & JBOSS
•Strong managerial & customer relationship experience and ability to effectively drive things within and outside the system
•Experience in developing competency development strategies, service transition/ transformation planning and execution
•Must have several years of project management experience, managing large team, resource planning, risk management, status reporting, issue management, change control, etc

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.