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Manager, Cloud Delivery

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

201703387
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Description

The duties of the Cloud Delivery Manager are to ensure effective and efficient delivery of Kronos Cloud SAAS services offering. The ideal candidate will have considerable experience in managing the delivery of 24 X 7 customer facing Public Cloud environments. The Manager will be responsible for day-to-day management of Cloud delivery, resource hiring, managing staff, coaching, evaluating personnel and direct the evolution of processes and procedures related to the SAAS delivery.
Primary charter is to manage the delivery of the Cloud services platform, Network, Tools and Security related services. This role ensures that all services are delivered according to best practice ITIL based policies, procedures and standards. 

Responsibilities:
• Manage the delivery of Kronos Cloud services across all technologies and environments
• Implement improvements to process and procedures regarding the administration, maintenance and delivery of Cloud SAAS environments from Infrastructure perspectives
• Management of customer facing environments and interact with customer during triages and troubleshooting
• Management of systems and network infrastructure in a Public Cloud, as well as delivery tools and automation in a Public Cloud
• Management of security engineering and compliance in a Public Cloud
• Work with customers, internal stakeholders (engineering, services) on continued service delivery
• Coach and mentor staff to ensure personnel are working efficiently and accurately as possible in a team oriented professional culture
• Plan projects, training, objectives, timelines, deliverables and milestones for the SOC
• Provide metrics and updates that meet Cloud delivery requirements, as well as capacity management and forecasting of Cloud SAAS environments
• Provide feedback and recommendations to management for continuous improvement of the Cloud SAAS environment
• Take ownership of Platform assignments and be open to take on other duties

Qualifications

To be successful in this role, the Cloud Delivery Manager will have;
• A Bachelor of Engineering, Computer Science or equivalent
• Min. of 10 yrs. of professional experience with 3 years in leadership/mentoring role having managed 24x7 infrastructure operations (Hosted/Public Cloud
• A combination of technical and managerial experience, preferable in a SaaS based public cloud environment. Experience as a Manager of SaaS/Cloud Hosted Operations, Public Cloud preferred
• Experience managing operational organizations and processes with a strong foundation in Service Management tools (Remedy or Salesforce)
• Ability to function within a fast paced environment and able to adapt to rapid changes in priorities and logistics
• Working knowledge of JIRA, Red Hat Linux, Application virtualization, Google Cloud, AWS Cloud (Familiarity with ITIL processes would be an advantage)
• Understanding of scaling up and horizontal scaling infrastructure architectures
• Experience working with off-shore delivery company and distributed teams is a plus. Project planning, budgeting and resource management including good knowledge of project management tools would be an added advantage

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.