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Lead Account Manager, Rising Stars Program


Atlanta - Georgia - USA, Remote - - USA


Customer Success

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Ultimate Software is seeking a Lead Account Manager (LAM) who will act as the primary service point of contact and position themselves as a trusted advisor for an assigned book of business. The primary responsibility of this position is maintaining high levels of customer satisfaction and loyalty for Ultimate Software. In this role, you will be instrumental with building and maintaining strong customer relationships, collaborating with internal partners, and ensuring customer escalations are handled accordingly. LAMs will facilitate and/or delegate proactive engagements to achieve customer retention and reference-ability.

Primary/Essential Duties and Key Responsibilities:

• Serve as primary point of contact and advocate for an assigned base of customers
• Collaborate with subject matter experts to deliver support services
• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
• Coordinate introduction to support process via the UltiPro Success Program
• Respond to customer service escalations by facilitating the internal resources and tracking issues to resolution
• Prepare and facilitate action plans to drive resolution of service experience concerns and recommend next steps
• Provide guidance and training plan to improve adoption of the UltiPro
• Communicate best practices to improve customer partnership
• Review customer service experience by maintaining contact with customers, follow-up on surveys, and participate in user/focus groups


Required Qualifications:

• 3-5 years account management or relationship management experience
• Comfortable working multiple projects simultaneously
• Strong decision-making skills
• Strong ability to build relationships with both internal and external customers
• Professional business acumen
• Positive attitude and passionate about customer loyalty
• Proven effectiveness and confidence with difficult customer situations
• Highly organized with exceptional follow through; former project management
work a plus
• Motivated and team oriented

Preferred Qualifications:

• Bachelor’s Degree or equivalent experience and 5 years related industry
• HCM industry experience a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.