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Transcend the day-to-day work experience. Work inspired.

Kronos Workforce Central Training Specialist

Location:

Brisbane - Queensland - Australia, Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia

Function:

Professional Services and Consulting

Ref #:

201702489
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Description

This is an opportunity to help our customers master our market leading workforce management solutions, engaging them with crafted content that conveys ideas in an impactful and memorable way, teaching them to solve real business problems. A truly autonomous role, you’ll have the flexibility to work from home, one of our offices, or from a customer site.
Our content is delivered remotely, and your ability to work in teams or alone, influence changes, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines will ensure your success in this role.

Responsibilities:
1. Provide core Workforce Central product training to Kronos customers in face-to-face and remote learning settings, following standard lesson plans, using training aids and equipment designated in lesson plans
2. Ensure training is innovative, engaging and on the cutting edge of training technology
3. Achieve and maintain certification in specific courses as directed by management
4. Keep current on new products, industry trends, and customers training needs
5. Drive customer satisfaction through quality delivery processes
6. Apply adult learning principles in delivering classes
7. Tailor/Develop courseware as required to meet customer specifications
8. Collaborate with peers and the Courseware Development team to develop and maintain courseware to meet customer requirements

Qualifications

Ideally you’ll have:
• Experience as a systems trainer - delivering both face to face and virtual training
• Experience working with virtual classroom tools; working knowledge of Adobe Connect, Remote Desktop, and VMware is an advantage
• Experience with Kronos Products
• Broad knowledge of labour management, HR / Payroll, ERP, Scheduling, or similar domain product/systems
• Strong classroom management skills are required
• Excellent customer-facing communication skills, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care
• Cert IV in Training & Assessment or related qualification

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.