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Transcend the day-to-day work experience. Work inspired.

Kronos Technical Training Specialist

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Professional Services and Consulting

Ref #:

201702079
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Description

We believe that people learn best by doing and applying, not just by listening and watching. This is an opportunity to help our customers master our market leading workforce management solutions, engaging them with crafted content that conveys ideas in an impactful and memorable way, teaching them to solve real business problems.

Our content can be delivered remotely, within our training suites, or at customer sites, and you’ll work with the sales, project management and services teams to ensure understanding of training product offerings and to promote sales of education – ensuring your success and recognition within this role.

Responsibilities include:

1. Perform Technical training for our customers using corporate developed courseware delivering primarily on-site or virtually as required
2. Keep current on new products, industry trends, and customers training needs
3. Modify training as required to deliver ‘tailored’ or ‘custom’ training
4. Schedule and coordinate local training to meet the needs of the region
5. Perform administration tasks to support training activities and business operations.
6. Solicit course evaluations and continually develop skills to improved teaching and training methods
7. Assist management determining with specific product training plans for the field service personnel in the region
8. Collaborate with peers and the Courseware Development team to develop and maintain courseware
9. Participate in the on-going refinement of team standards and processes
10. Complete special projects as assigned by Management

Qualifications

Ideally, you'll have:

• Excellent customer service skills
• Consulting experience
• Excellent oral and written communication skills
• Ability to thrive in a team environment and also work autonomously
• A hands-on, engaging and positive attitude to all aspects of the day to day training operation.
• Interstate and regional travel will be required. Overseas travel may be required.
• Experience working with Virtual Classroom tools; Adobe Connect, Remote Desktop, Captivate, Camtasia or similar
• Excellent training skills including dynamic and professional communication and presentation capabilities both virtual and in person.
• Proficiency with one or more of the following: troubleshooting techniques within SaaS environments; integration and API tools; SQL; business process management tools; device management tools

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.