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Transcend the day-to-day work experience. Work inspired.

Kronos Consultant, Workforce Integration Manager, SQL

Location:

Bangalore - - India

Function:

Customer Service/Support

Ref #:

20210015826
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Description

• He / She will be responsible to pick the cases from support queue and do Triage.
• He / She will be working with India and Global customers where Kronos is deployed.
• He / She will adhere to SLA’s.
• Periodically update the customer on the status of cases owned.
• Timely resolve the issues reported by the customer which are related to Kronos Workforce Timekeeper / Workforce Dimension /Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / Process Template / GTOR modules.
• Submit detailed root cause analysis to the customer for each case closure.
• Resolve the performance issues reported by the customer by optimising the stored procedure / query used in the custom reports / Workforce Integration Manager.
• Troubleshoot hardware issues of Kronos 4500 Terminal / Kronos InTouch Terminals.
• Create knowledge base articles as on a required basis.

Qualifications

• Should be a B.E / B.Tech graduate.
• 6 to 12 years of IT experience in customer support preferable in product support.
• Minimum 5 years of Kronos experience.
• Experience on building/troubleshooting Kronos Interface (Workforce Integration manager ).
• Strong on SQL database query / Oracle query experience is required.
• Experience on building/troubleshooting custom reports.
• Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage.
• Experience with Oracle PL/SQL and SQL Server T-SQL Scripting
• Hands on experience with DB Query Performance Tuning
• Hands on experience on API Based Integrations
• Experience on API testing tools like Postman/SoapUI/ARC/PAW/Apiman
• Experience on Splunk,Query Builder,Log Analyzer
• Experience on Restful services and usages
• Experience on Cloud based integration tools like Dell Boomi
• Exposure to reporting tools like SSRS,BIRT
• Support experience in java, Server technologies like IIS,JBOSS,Apache,SSO will be added advantage.
• Strong problem-solving skills.
• Ability to multi-task and adjust to changing priorities
• Excellent spoken & written English skills.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.