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Transcend the day-to-day work experience. Work inspired.

Kronos Application Support Specialist - Workforce Ready

Location:

Macquarie Park - New South Wales - Australia

Function:

Customer Service/Support

Ref #:

201701363
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Description

Join us as a Application Support Specialist and you’ll be at the forefront of our service offering to our enterprise customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector.

Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem solving skills you’ll need to excel in this role. We offer a structured training plan, and long term development opportunities across our business.

Responsibilities include:
• Taking ownership of customer calls to point of resolution or escalation
• Preparing cases for escalation to second line support, and maintaining the relationship with the customer until issue is closed
• Recording the details and solutions of cases for future reference., and ensuring customer records are kept up to date
• Utilising the internal knowledgebase help solve problems and contribute new information for future reference
• Alerting management of any situation trends: for example: repeating faults that lead to repeated fixes, etc.

Qualifications

Ideally, you’ll have:
•Experience of providing application or technical customer support for a web based application
•The ability to manage multiple tasks of varying complexity to completion with minimal supervision
•An understanding of relational database concepts. Experience of database administration would be an advantage
•An understanding of web technologies such as Java/XML, MS IIS, HTML

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.