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Knowledge Strategist - Product


Lowell - Massachusetts - USA, Remote - - USA


Customer Delivery/Implementation Services

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Knowledge Strategists play an essential role in supporting Field Enablement’s ability to deliver outstanding support for Global Delivery Services resources. This individual works to optimize knowledge capture, curation and contextualization efforts, contributing to the work of both Field Enablement and Services Information and Technology teams. This role capitalizes on product, process and Global Delivery Services role expertise to assist in informing programs, development plans, and other cross-functional initiatives. **This is a remote based position**

Knowledge Strategist Responsibilities
• Create and contribute to Knowledge Strategy Plans for your specific subject matter, Learning Solution Plans, and Release plans, outlining the details, content, and appropriate distribution channels
• Provide guidance for constructing Field Enablement program plans, cross-functional project teams, SME teams, change management plans, communication plans, and success metrics for programs across Field Enablement
• Work with cross-functional partners to collaborate on new and leverage existing knowledge for the benefit of Global Delivery Services
• Coordinate with other Knowledge Strategists and others across Field Enablement to identify knowledge priorities and identify knowledge gaps
• Inform Learning efforts by sharing assessments of training needs, Global Delivery Services impacts, and practical experience gleaned from interaction with Global Delivery Services teams
• Enhance and evolve product, process, and role expertise to support all project team resources, including UKG Partners
• Respond to requests by identifying existing knowledge and relevant content, or by customizing materials to support Global Delivery Services activities
• Extensive knowledge of Dimensions and integration between UKG Pro and UKG Dimensions as well as integration between the product domains (e.g. Dimensions / HCM)
• Timekeeping and Platform knowledge is highly desired


• 2+ years of process improvement work experience in the software industry required
• Extensive knowledge of UKG core and strategic products offerings
• Experience with new products, releases, and services
• 5+ year experience working in and/or supporting Global Delivery Services and Support organization
• Experience developing and sharing product requirements and testing new products
• Support the Dimensions Integration team by collaborating regularly with the team to ensure the integration documentation is reflecting the latest knowledge
• Technical background with a good understanding technical processes and functions including SSO/SFTP, Boomi API and Activiti workflow
• Excellent written and verbal communication
• Strong organization and project planning
• Exceptional time management and prioritization
• Proactive and positive interaction across all levels of an organization
• Ability to develop strategic content plans
• Ability to consume feedback and aggregate into meaningful deliverables


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos, a UKG Company participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.800.