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Information Security Engagement Coordinator

Location:

Lowell - Massachusetts - USA

Function:

Information Technology

Ref #:

201702230
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Description

Join a team supporting Kronos' tremendous growth as a cloud provider. This position offers the opportunity to be exposed to all facets of information security, from compliance program development to policy and training. As a member of a team committed to overall data protection and its role in the company's continued success, the Information Security Engagement Coordinator is customer facing (internal and external) and highly visible. This role commands an energetic individual who is able to balance the dynamics of a high-paced sales team with the goal of getting our customers the information and assistance required to instill confidence in Kronos’ information security and risk management programs.

Responsibilities
• Manage the work intake queue for the Information Security team; assigning tasks to subject matter experts and ensuring team SLA’s are achieved
• Provide front end support to internal and external customers including a global sales organization in support of customers’ vendor due diligence efforts
• Develop and maintain understanding of Kronos security and compliance programs as they relate to Kronos services
• Identify and implement operational improvements to gain efficiencies and improve service delivery
• Develop, maintain, and provide operational training and guidance to sales teams on information request procedures to help improve the customer’s experience during the sales cycle
• Liaise with all levels of the organization, including senior management, sales, customer support, and legal to provide support assurance of information security and risk management programs.
• Maintain and make improvements to customer documents and packaging concerning information security and risk management programs
• Prepare monthly metric reports on support activity
• Perform additional duties and projects as assigned by management

Qualifications

• BS/BA degree in Business or Information Technology/Security related discipline or equivalent experience (minimum of 3-5 years related work experience in information security governance and/or related functions such as cloud/application information security development or customer support
• Ability to effectively and persuasively communicate in written and verbal form across all levels of the organization
• Ability to see the big picture, maintain composure, and keep the customer first in the middle of a pressure-filled sales cycle
• Must be an organized, detail oriented team player with the ability to prioritize daily work and support multiple initiatives simultaneously; strong communication and customer focus is required
• Ability to build relationships, drive consensus, and confidence in your actions are vital to success
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.