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Transcend the day-to-day work experience. Work inspired.

IT Support Specialist


Irvine - California - USA


Information Technology

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The IT Support Specialist provides expert level support for internal Kronos employees with a high degree of customer satisfaction, technical knowledge and timeliness.

•Serve as point of contact for technical support calls received directly by phone, chat, e-mail or other methods
•Perform a variety of technical analysis and triage techniques
•Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems
•Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends
•Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts
•Assist with on-site installation and maintenance of network systems for users


◦ Technical competence and expert understanding of all flavors of Windows and Apple operating systems
◦ Active Sync, all modern browsers, McAfee, SMS/SCCM and MOM/SCOM
◦Broad range of network and desktop knowledge including experience in:
◦Desktop: Windows 7, 8.1 and 10 Macintosh OSX
◦Microsoft Office 2010-2016, Office 365
◦McAfee anti-virus/encryption or similar competency with enterprise security tools
◦Enterprise back up and restore features for client operating systems
◦Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
◦Hardware: Dell, Apple, Microsoft laptops, desktop and tablets
◦Protocols: TCP/IP, Ethernet
◦Technologies: Microsoft, Active Directory. McAfee, Big Fix, Citrix, SCCM, VPN, major IT/Business applications
◦ Familiarity with Windows Active Directory LAN environments, enterprise network technologies like DHCP, DNS, GPO


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.