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IT Support Specialist

Location:

Irvine - California - USA

Function:

Information Technology

Ref #:

2019000459
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Description

The IT Support Specialist will provide expert level support for internal Kronos employees, serving as the point of contact for technical support calls with a high degree of customer satisfaction, technical knowledge and timeliness. In this role, he/she will:

• Perform a variety of technical analysis and triage techniques
• Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems
• Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends
• Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts
• Assist with on-site installation and maintenance of network systems for users

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related preferred with 5+ or more years of experience in an IT technical support role
• Technical competence and expert understanding of all flavors of Windows and Apple operating systems and practical hands on support of all current Microsoft Windows 7, 8, 8.1, 10
• Knowledge and experience with all Office versions VPN and remote access clients, RDP protocols, thin clients, Active Sync, All modern browsers, McAfee, SMS/SCCM and MOM/SCOM
• Should have a broad range of network and desktop experience as well competence with enterprise security tools, Enterprise back-up and restore features for client operating systems, Imaging solutions, Hardware, Protocols and a variety of technologies like Microsoft, Active Directory. McAfee, Big Fix, Citrix, SCCM, VPN, major IT/Business applications
• Demonstrated knowledge of current & future PC, mobile & tablet computing technology, as well as Understanding of ticketing workflow, prioritization matrix, SLA enforcement & incident response
• Major plusses include; experience with ServiceNow, Dell & Microsoft Certifications, understanding of ITIL processes and IT client infrastructure operation
• The ideal candidate will have excellent verbal, written and customer communications skills with technical and non-technical staff and end-users, be able to manage multiple priorities and demands on a daily basis, demonstrate strong analysis, technical, planning and organizational skills and have excellent follow up skills to see a task through to resolution and communicate problem status to end users as appropriate.

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.