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Transcend the day-to-day work experience. Work inspired.

IT Support Specialist- French/English speaking

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Information Technology

Ref #:

20210015813
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Description

- Serve as point of contact for technical support calls received directly by phone, chat, e-mail or other methods
- Perform a variety of technical analysis and triage techniques, working through to completion.
- Be a technical lead on IT Support projects where necessary
- Act as a liaison between teams when major incidents occur and communicate to the business following a prescribed process.
-Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems
- Track user problem trends
- Participate in the preparation of training material and documentation for IT Support use.
- Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.

Qualifications

- Fluent in French and English
- Significant experience in IT technical support role
- Technical competence and expert understanding of all flavours of Windows and Apple operating systems.
- Practical hands on support of all current Microsoft Windows 10
- Excellent verbal, written and customer communications skills with technical and non-technical staff and end-users.
- Excellent understanding of IT client infrastructure operations
- Strong analysis, technical, planning, and organizational skills.
- Understanding of ticketing workflow, prioritization matrix, SLA enforcement & incident response

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.