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Transcend the day-to-day work experience. Work inspired.

IT Support Specialist (2nd shift)

Location:

Lowell - Massachusetts - USA

Function:

Information Technology

Ref #:

20190004233
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Description

•Provide quality technical support for employees with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue within the IT Support Team or by delegating and coordinating efforts of other Information Technology staff
•Serve as point of contact for technical support calls received by phone, e-mail or other methods
•Perform a variety of network problem analysis and monitoring tasks for the Support Team of the Information Technology department when appropriate.
•Act as liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance related to IT supported systems
•Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
•Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.
•Assist with on-site installation and maintenance of network systems for users. Extract and import data according to predetermined specifications.
•All other tasks as assigned

Qualifications

•Bachelor's degree in Computer Science, Information Systems or related field and/or 5 or more years relevant experience in Information Systems and/or technical support
•Intermediate proficiency with computer hardware, operating systems and software, including Windows 10, Apple OSX, Office 2016 and 365, Active Directory, Exchange, Citrix, VMware, Remote connectivity, RDP, Terminal Services, VPN,
•Working knowledge of Windows Server Operating systems a plus.
•Knowledge of Cylance AntiVirus and Dell EndPoint Encryption or other industry standard security suites
•Experience with ITSM ticketing software, Service-Now preferred
•Understanding of ITIL processes preferred & v3 certifications a major plus
•Ability to manage multiple priorities and demands on a daily basis
•Must be able to work with users at all levels of skills and abilities
•Excellent communication (both written and verbal), interpersonal and analytical skills required
•Dell and Microsoft Certifications a plus

*Permanent schedule will be 12pm to 9pm (2nd shift). First 2 months training will be 8am to 5pm, then transition into 2nd shift schedule.*

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.