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IT Service Manager, CPQO

Location:

Lowell - Massachusetts - USA

Function:

Information Technology

Ref #:

201701008
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Description

IT Service Manager, CPQO (Configure, Price, Quote, Order)
As part of the IT Applications and Delivery team, you will lead a team dedicated to supporting, maintaining and enhancing Salesforce CPQ, Salesforce Billing and other Quoting and Ordering tools. Under your direct leadership the team will be responsible for completing the implementation of Salesforce CPQ while managing all production support/break fix incidents for legacy Quote and Order tools.. Working in conjunction with other IT Service Team Managers you will be accountable for ensuring technical and process integration with other systems and processes along with collaboratively evaluating and evolving existing solution standards and IT processes.

Responsibilities include:
• End to end responsibilities for Configure, Price, Quote, Order and Billing systems and processes
• Manage a team of 6 – 10 Business Analysts
• Motivate team members to achieve team and individual goals
• Create an environment that enables peak performance from team members
• Primary escalation point for resource, work assignment, solution and/or technical issues
• Establish and enforce end to end solution standards
• Ensure end to end solution integrity through process and system integration with other teams, systems, solutions and process areas
• Ensure that solutions support long-term Corporate goals while delivering maximum incremental short-term benefits
• Manage stakeholder relationships
• Participate in the work intake process
• Provide input to the IT portfolio and roadmap
• Ensure all IT process standards are followed
• Proactively recommend improvements for internal IT processes

Qualifications

Qualifications

• 5 years of hands-on experience with industry-leading CPQ tools such as Salesforce CPQ (formerly Steelbrick), Apttus, and/or Oracle CPQ Cloud (formerly Big Machines)
• Hands on experience with Oracle EBS quote and Order Management or equivalent
• Thorough understanding of end to end business Quote to Cash processes, preferably for cloud software sales
• Experience leading a team of internal and external resources
• Extensive leadership and communication skills (verbal and written)
• Experience operating in a cloud/on-premise hybrid IT landscape
• Ability to build collaborative relationships among many diverse groups, working in various time zones, who are pursuing disparate goals – including Kronos upper management
• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management.
• Thorough understanding of one or more of the following IT methodologies:
o Waterfall
o SDLC
o Agile
o ITIL

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.