Skip to content


Transcend the day-to-day work experience. Work inspired.

IT Desktop Support


Lowell - Massachusetts - USA


Information Technology

Ref #:

Apply >


Recent graduates are encouraged to apply!
Kronos is seeking a Desktop Support Engineer at Kronos who can provide appropriate and timely technical support for Hardware Devices.
- Troubleshoot and resolve issues related to Hardware Devices. - Maintain a Hardware inventory.
- Refurbish and maintain a host of Hardware devices.
- Correctly identify issues that require escalation.
- Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase.
- Prioritize cases, projects and tasks based on client and business needs.
- Prepare, package, and ship hardware and other items as required.
- Effectively manage all assigned projects.
- Meet all Operations performance requirements.
- Personal development initiatives through self-study or participation in ongoing training sessions.
- Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department.


-Technical competence and expert understanding of all flavors of Windows and Apple operating systems.
-Excellent understanding of IT client infrastructure operations
-Technologies: Microsoft, Active Directory. McAfee, Big Fix, Citrix, SCCM, VPN, major IT/Business applications
- Ability to develop friendly, personal, yet professional relations.
- Ability to be an empathetic and sympathetic listener.
- Excellent verbal and written communication skills.
- Basic abilities in technical troubleshooting methodology
- Analytical and problem-solving skills and ability to learn and retain technical information.
- Ability to prioritize workload with high quality and accountability
- Organizational skills with emphasis on follow-up.
- Self-motivated and team-oriented
- Understanding of customer service techniques
- Ability to multi-task, work in a fast-paced environment and manage time.
- Ability to create and maintain a shipping and receiving inventory


Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected!

Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously.

No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.



Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.


Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.


Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.