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Transcend the day-to-day work experience. Work inspired.

IT Application Support Specialist

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Information Technology

Ref #:

201701281
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

This important IT Support role will work within a positive customer focused team supporting Kronos colleagues as part of the Global IT Service Desk. As this is an internal role, your customer will be your colleagues and therefore a high level of prioritisation and communication will be required.  

Some responsibilities include:

- Provide expert level support for internal Kronos employees with a high degree of customer satisfaction, technical knowledge and timeliness 
- Serve as point of contact for technical support calls received directly by phone, chat, e-mail or other methods
- Perform a variety of technical analysis and triage techniques
- Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems  
- Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
- Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.
- Assist with on-site installation and maintenance of network systems for users.

The successful applicant will understand the pressures applied to a busy IT department and demonstrate the ability to react quickly and positively while remaining professional at all times. They will be expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors. They will demonstrate good judgement in selecting methods and techniques for obtaining solutions. They will need to be flexible with regards to working hours as evening and weekend work may be required at short notice and be willing to work at other Kronos locations for periods of time. They will also be expected to work in varied environments and will be required to physically move IT equipment and other manual tasks.

Qualifications

BS/BA degree in Computer Science or related discipline or equivalent experience.

Also strong technical knowledge in the following areas:

-Microsoft Server and Desktop OS ideally with qualification
-Advanced MS Office skills
-Laptop/Desktop hardware to a component level
-Mobile devices Apple/Android
- Experience with incident management systems, esp Service Now

The following skills are preferred but not required:
-European language skills
-Previous experience with ITIL Principles

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.