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Hosted Systems Engineer

Location:

Lowell - Massachusetts - USA

Function:

Customer Service/Support

Ref #:

20200011122
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Description

Kronos is seeking a Hosted Systems Engineer capable of integrating into an experienced team responsible for the supporting deployment and maintenance of Cloud Infrastructure services in our cloud. The position requires hands-on knowledge and a thorough understanding of supporting Cloud based Infrastructure services in 24X7 customer facing environments.
The responsibilities include, but are not limited to:

• Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined timeframes
• Test all changes to networks, hardware, software, and hosted applications
• Monitors service delivery compliance to budget, quality standards and customer and business stakeholder
• Provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting of Cloud Infrastructure services (Compute & Network services) 24 X7, production SAAS environments
• Experience in supporting Linux based infrastructure services (web, nfs, sftp, DNS, LDAP etc)
• Build and support Linux based network services (load balancers, routers, firewalls)
• Performance monitoring and tuning the Redhat for most optimal operational efficiency
• Ability to Document existing and new infrastructure deployments using Run Book and architecture diagrams
• Collaborate with technical/business teams assess requirements and recommend solutions
• Handle off-hour escalations as needed

Qualifications

Must have at least 0-3 years of hands-on experience managing large Cloud based Public Cloud Infrastructure services
• Experience working with public cloud – Google Preferred
• Experience working with Cloud Management Platform (CMP)
• Expertise in designing and supporting infrastructure services
• Experience in supporting Redhat server clusters
• College degree or equivalent experience
• Strong interpersonal and communication skills and comfortable in global working environment
• Good at building and cultivating teamwork
• Familiarity with ITIL processes and experience in working within controlled environment would be an advantage
• Hours are anywhere between 8 AM – 9 PM; Sunday-Thursday or Tuesday-Saturday

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.