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Cloud Infrastructure PostgreSQL SME

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

2019000731
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Description

Kronos is seeking an experienced PostgreSQL admin and Linux system administrator to join our OneSupport team as a Cloud Infrastructure Support Database Admin. This individual will support our public cloud-based enterprise application and will be the Subject Matter Expert for database administration. The candidate must have 3+ years of experience administrating PostgreSQL; monitoring applications and infrastructure; responding to alerts and service requests; investigating incidents; and driving events to root cause and resolution. Experience supporting 24x7, customer-facing environments is a plus, as is experience with Cassandra database.

Responsibilities:
• Proactively monitor customer-facing cloud resources (compute, network and application) for availability and performance, respond to alerts, investigate incidents, analyze root causes and resolve issues.
• Field and fulfill service requests per established or documented standards and service level agreements.
• Receive escalations of database-related issues from other Support team members.
• Engage additional OneSupport team resources and escalate incidents when necessary or required.
• Collaborate with database administrators from Support and other teams to create and maintain operational documentation for PostgreSQL, Cassandra or other databases that may be adopted.
• Collaborate with database administrators from Support and other teams to optimize monitoring and alerting to ensure the Support team is efficient and effective in proactively addressing database issues.
• Communicate effectively with both technical and non-technical individuals at various levels in customer and internal organizations.
• Work as a member of an international 24x7 team.
• Maintain a good working knowledge of current infrastructure and future trends.
• Generate, update and collaborate on documentation, status updates and periodic reports.

Qualifications

• 4-year technical degree or at least 3 years commensurate experience managing enterprise-scale infrastructure, services and applications is required.
• Experience supporting PostgreSQL environments is required. Experience supporting Cassandra is a plus.
• Experience supporting Red Hat Enterprise Linux or CentOS is required.
• Windows system administration experience is a plus, but not required.
• Strong verbal and written communications skills are required.
• Team-first attitude is absolutely required. Experience working with international teams is a plus.
• Experience with public cloud infrastructure is preferred (with Google Cloud is a plus).
• Knowledge of disaster recovery and business continuity process is preferred.
• Familiarity with ITIL processes and experience in working within a strictly controlled environment is preferred.
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.