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Cloud Infrastructure Engineer (Linux background, RedHat, Infrastructure Support, Cloud)

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

2019003246
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Description

The duties of a Cloud Hosted System Engineer – Cloud Tools Engineer III will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted production/DR environments. He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and adhoc management reports in a timely manner.

•Monitor tickets in Service Desk or Service Cloud
•Complete standard tasks that have clearly defined processes and procedures
•Lead assigned projects.
•Self-motivated, able to prioritize work, work alone or in a team. ? Implementing, managing and configuring cloud solution tools.
•Provide support for all supported cloud tools.
•Assist users of these tools in development of work place efficiency and process flow development
•Support and work within the ITIL support structure for Change, Problem and Capacity management
•Collaborate closely with other support teams to provide and improve quality of service to the customer both internal and external.
•Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures
•Communicates with and coordinates activities with Senior Management, other teams and customer/clients.
•May mentor one or more team members. Motivates, develops, and manages performance of individuals and teams.
•Produces regular and adhoc management reports in a timely manner.

Qualifications

BS/BA degree in Business, Information Systems or Computer Science or related discipline or equivalent experience and a minimum of 5 years related work experience.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.