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Transcend the day-to-day work experience. Work inspired.

Hosted Systems Engineer III

Location:

Noida - None - India

Function:

Engineering

Ref #:

201701010
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected!

Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously.

No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

 

Description

The duties of a Cloud Hosted System Engineer – Cloud Tools Engineer III will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted production/DR environments. He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and adhoc management reports in a timely manner.

•Monitor tickets in Service Desk or Service Cloud
•Complete standard tasks that have clearly defined processes and procedures
•Lead assigned projects.
•Self-motivated, able to prioritize work, work alone or in a team. ? Implementing, managing and configuring cloud solution tools.
•Provide support for all supported cloud tools.
•Assist users of these tools in development of work place efficiency and process flow development
•Support and work within the ITIL support structure for Change, Problem and Capacity management
•Collaborate closely with other support teams to provide and improve quality of service to the customer both internal and external.
•Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures
•Communicates with and coordinates activities with Senior Management, other teams and customer/clients.
•May mentor one or more team members. Motivates, develops, and manages performance of individuals and teams.
•Produces regular and adhoc management reports in a timely manner.

Kronos is seeking a seasoned VMware/Citrix/Wintel Administrator capable of integrating into an experienced team responsible for the design, deployment and maintenance of company's global network, services and hosted solution.
• Manage VMware Infrastructure/vSphere clusters on Production, Corporate and Test/Development environments.
• Fine tune VMs configurations to get the best performance/resource consumption
• Detection of VMware issues, monitoring and ownership of standards and requirements.
• Participate in capacity planning for the infrastructure.
• Provide tools and procedures for resources provisioning.
• Propose VMs provisioning solutions to be analyzed and/or implemented.
• Experience setting up XenApp servers and farms in complex and user heavy environments.
• Experience publishing fat clients for vendors.
• Experience in patching/upgrading Citrix/XenApp environments.
• Experience with monitoring and auditing user access to Citrix environment.
• Good understanding of Active Directory and user/group access including GPO.
• Document existing and new infrastructure deployments using Run Book and architecture diagrams.
• Implement processes to standardize IT practices and procedures, capacity planning and risk mitigation.
• Collaborate with Corporate IT, Technical Operations and DBA teams to assess future growth and capacity requirements.
• Participate in 24x7 system support rotation and handle escalations.
• Proactively research new and/or updated technologies as they come available that pertain to our environment.

Qualifications

BS/BA degree in Business, Information Systems or Computer Science or related discipline or equivalent experience and a minimum of 5 years related work experience.
• Must have at least 6 years of hands-on experience managing large Virtual Infrastructure with multiple VMWare ESX clusters along with setting up or maintaining Enterprise class Citrix environment.
• Experience with vSphere5.1 is mandatory and vsphere5.5 is preferred along with XenApp servers and farms in complex and user heavy environments.
• Thorough understanding of network configuration in complex ESX clusters.
• Experience in patching/upgrading Citrix/XenApp environments.
• Experience with monitoring and auditing user access to Citrix environment.
• Proper understanding setting up access control integrated with AD.
• Ability to communicate effectively emphasizing written and oral presentation skills.
• Thorough knowledge with 3Par with emphasis on performance and reliability is a plus.
• Strong interpersonal and communication skills and comfortable in global working environment.
• Good at building, cultivating team work and mentoring.
• Familiarity with ITIL processes would be an advantage

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.