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Transcend the day-to-day work experience. Work inspired.

Hardware Technician


Lowell - Massachusetts - USA


Information Technology

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The Desktop Support Technician performs the installation, repair and preventative maintenance of hardware, software and related systems. He/She uses professional concepts and company objectives to resolve complex issues in creative and effective ways. They are internally recognized as a specialist on complex technical and business matters. The Desktop Support Technician will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. They will work on complex issues where analysis of situations or data requires an in depth evaluation of various factors. He/She will exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Incumbents may provide a leadership role for the work group through advanced knowledge in his/her area of specialization. They are generally free to determine work priorities based on general direction from managers. The Desktop Support Technician determines methods and procedures on new assignments, and may provide guidance to other personnel.


Technical competence and expert understanding of all flavors of Windows and Apple operating systems.
•Excellent understanding of IT client infrastructure operations
•Excellent verbal, written and customer communications skills with technical and non-technical staff and end-users.
•Excellent follow up skills to see task through to resolution and communicate problem status to end users such as notification of completion, notification of delay and explaining rationale.
•Strong analysis, technical, planning and organizational skills.
•Solid Knowledge of infrastructure architecture, methodologies and processes.
•Advanced knowledge in the following technologies: All current Microsoft Windows 7, 8, 8.1, 10 All Office versions VPN and remote access clients, RDP protocols, thin clients, Active Sync, All modern browsers, McAfee, SMS/SCCM and MOM/SCOM.
•Broad range of network and desktop knowledge including experience in:
◦Desktop: Windows 7, 8.1 and 10 Macintosh OSX,
◦Microsoft Office 2010-2016, Office 365
◦McAfee anti-virus/encryption or similiar competency with enterprise security tools
◦Enterprise back up and restore features for client operating systems
◦Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
◦Hardware:Dell, Apple, Microsoft laptops, desktop and tablets
◦Protocols:TCP/IP, Ethernet
◦Technologies: Microsoft, Active Directory. McAfee, Big Fix, Citrix, SCCM, VPN, major IT/Business applications

•Demonstrated knowledge of current & future PC, mobile & tablet computing technology
•Understanding of ticketing workflow, prioritization matrix, SLA enforcement & incident response
•Familiarity with Windows Active Directory LAN environments, enterprise network technologies like DHCP, DNS, GPO
•5 or more years in a senior IT technical support role

Certificates are not required but highly encouraged

Industry standards such as Microsoft, CompTIA, ITIL certifications are viewed favorably

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.