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Global Program Manager - Retail, Hospitality & Food Service


Austin - Texas - USA, Bakersfield - California - USA, Boulder - Colorado - USA, Dallas - Texas - USA, Denver - Colorado - USA, Houston - Texas - USA, Irvine - California - USA, Las Vegas - Nevada - USA, Los Angeles - California - USA, Lowell - Massachusetts - USA, Phoenix - Arizona - USA, Pleasanton - California - USA, Portland - Oregon - USA, Remote - - None, Salt Lake City - Utah - USA, San Diego - California - USA, Seattle - Washington - USA


Professional Services and Consulting

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The Global Program Manager is a critical focal point to customers and internal resources and is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations. The Program Manager will also be responsible for working across multiple geographies, cultures, languages and communicating with internal and external stakeholders. The Program Manager will work strategically with Sales, Pre-Sales and Service representatives to ensure a successful project, profitability, and customer satisfaction. This is a remote based / virtual position.

• Build and maintain relationships with Sales and Service Representatives from different Kronos geographies.
• Assign a wide range of tasks based on skills, experience, language, cultural fit and availability; clearly communicates task priorities, helping personnel adjust workload as needed.
• Understand customers high level business needs and ensure that their designed project plan meets those requirements and the agreed upon Statement of Work
• Prepare project plans/schedules, reports and budgets and report to Customer, Sales Practice and Sales counterparts including the Global Program Office
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required for all levels of an organization including Executive Steering Committees.
• Prepare and support quarterly management reviews.
• Provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness.
• Anticipate problems or situations that could affect the team.
• Manage escalated situations as proactively as possible, involving management as needed.
• Develop strong customer relationships as ‘trusted advisor’ at project management and senior management levels.
• Strong attention to detail as well as ability to function strategically within account; proactively look at ‘big picture’ for project/customer short- and long-term goals; identify and drive additional revenue opportunities within account
• Proven ability to manage multiple concurrent projects within customer, tying them all together with strategic vision and focus


• Proven project management experience.
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems a plus.
• Experience working within the Retail, Hospitality, or Food Service vertical required
• Superior written and oral communication skills (e.g., proficient in Microsoft PowerPoint and Word).

Preferred Qualifications
• PMP Certification
• SaaS/Cloud implementation experience
• Foreign language skills
• Ability and willingness to travel domestic and abroad as needed (50-75%)
• Experience with large global accounts and working outside the U.S.
• APAC experience
• Based on the U.S. west coast


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.