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Transcend the day-to-day work experience. Work inspired.

Field Sales Operations Manager


Atlanta - Georgia - USA, Boston - Massachusetts - USA, Chicago - Illinois - USA, Denver - Colorado - USA, Houston - Texas - USA, Los Angeles - California - USA, Minneapolis - Minnesota - USA, New York City - New York - USA, Remote - None - None, Seattle - Washington - USA



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• Provide operational support to the Field Sales Organization
• Work as a strategic business partner with the Sales Leadership Team for your designated vertical.
• Hire and develop all team members to support business volume
• Ensure that all employees understand business objectives, expectations and measurement criteria for their respective positions
• Ensure the team is fully versed in preparing and executing customer contracts in compliance with Kronos’ defined methodology
• Review Contractual Terms and Conditions, Part Numbers, Pricing, and supporting documentation to ensure accuracy.
• Handle customer and field inquiries in a timely manner
• Communicate with corporate functional areas acting as a liaison for escalations
• Meet or exceed all assigned goals related to speed and accuracy of the process
• Ensure contract is revenue recognition compliant
• Provide ongoing and timely feedback to employees relative to performance and be prepared to manage necessary turnover when needed. Ensure key team success through effective motivational methods
• Generate, distribute and provide assistance with the interpretation of daily and ad hoc reporting
• Prepare, manage and monitor budget to support staff, travel, training, and other operational requirements of assigned area.
• Review and submit bi-weekly payroll data for direct reports
• Assist the credit department with the collection of accounts receivable
• Collaborate with peers, subordinates and corporate support to develop, enhance and communicate operational processes and procedures in
support of corporate objectives
• Work with corporate Facilities and IT to assist with the management of field offices
• Assist with the on-boarding and operational procedure training of new Sales Reps.
• Facilitate the development, testing and deployment of operational best practices across all verticals
• Assist corporate education with developing and continuing education programs to ensure the growth and success of the Field Operations Team


• 2-4 years post secondary education or relevant work experience
• Minimum 5 years experience in a leadership role
• Minimum of 4-6 years of related experience, preferably in a software sales environment.
• Proficiency in Microsoft Office and Oracle with the ability to learn other software applications as required i.e. Siebel, Cognos and SharePoint
• Effective planning and strategic thinking abilities
• Excellent written and verbal communication skills with a strong customer focus
• Travel as required
• Strong ability to lead team and as well as participate as an effective team player


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.