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Director, Retail and Hospitality Industry Marketing


Lowell - Massachusetts - USA



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Are you ready to help define the future of work within Retail & Hospitality? At UKG, we are uniquely organized by vertical to provide deep industry knowledge and experience that is relevant to the customers we serve. This Director role will lead a small team in collaborating with sales leadership, product, and partners, to set a strategic vision and execute on content creation that helps our customers and prospects maximize the potential of their people.

This multi-faceted role works in harmony with internal and external stakeholders, including customers, to develop content for a variety of purposes. Adding fuel to the fire that drives our efforts in lead generation, program marketing, events, field outreach, and account-based marketing.

As a trusted partner to iconic brands within grocery, big box, specialty retail, hospitality, and food service verticals, this role requires relevant industry experience and an appreciation for how technology can empower employees and employers alike to overcome challenges in a constantly evolving field.

The world is always moving and so is this team. Directly supporting the Retail & Hospitality sales team means being agile, responsive, and strategic. From creating original programming and thought leadership, to strategizing on messaging and pitches, to brainstorming ideas for virtual events, every day brings new opportunities to innovate. Additionally, the team supports cross-vertical marketing programs such as providing content that addresses topical situations, selecting speakers for events, and recruiting customers to share their stories. Then when you have a moment to catch up, it’s time to slow down, survey the landscape and predict what the future needs of the industry will be and how UKG can assist customers with its solutions.

This existing team consists of seasoned marketing professionals and is looking forward to an inspirational leader who can support their success and the success of UKG.


• 10+ Years of retail or hospitality industry experience, preferably working directly in industry
• Experience with enterprise software, preferably within the HCM or WFM space
• Excellent communication skills both written and verbal
• Capable of thriving in highly collaborative and cross functional settings. Sometimes taking the lead, sometimes following a leader
• High levels of creativity and problem-solving skills that focuses on providing answers to difficult questions
• The ability to understand how software can generate ROI for our customers
• The ability to map product features to industry challenges, creating a solution.
• Bachelor’s degree plus life experiences that have developed critical thinking skills.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.