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Director, Human Resources


Lowell - Massachusetts - USA


Human Resources

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This role will provide a broad range of HR services for our Professional Services, Customer Success and Renewals teams. This includes: providing full-service HR Business Partner consulting, organization optimization, leadership coaching and development, talent management, change management, policy development, workforce planning and employee relations. Also, the successful candidate will develop strong relationships with the corporate functional HR group to broker services to meet the needs of the organization to achieve superior business results. The selected individual must be able to lead cultural change, challenge the status-quo and develop creative solutions to global business challenges.

•Partner, strategize, advise and influence the leadership team on all aspects of people management and leadership. Cultivate strong working relationships with client leadership team and employees.
•Represent the global HR function in providing full-service HR business partner/consulting support to select client groups.
•Gains deep knowledge of corporate business practices, policies, organization structure, roles/responsibilities to fully understand business and industry dynamics.
•Manage the HR performance management and business processes that drive results and build capabilities.
•Drive Talent Management programs throughout client group for optimal adoption and impact.
•Establish, monitor and report on KPIs to ensure effectiveness of all HR programs.
•Identify the talent gaps and development needs of the client group, its managers, key individuals, and people in key positions. A strong focus on integration, organizational development and change management.
•Lead employee relations coaching and partner with leaders to ensure performance management and feedback are being delivered.
•Continue to build exceptional HR business partnering capabilities that contribute to company performance and ensures that Kronos continues to be a place where great people work.


•Minimum of 12+ years of experience in a senior HRBP and leadership role, with a broad depth of experience in organizational design, management coaching, team building, compensation, employee relations, training, and HR program implementation.
•Collaborative/customer-focused with ability to develop strong relationships at all levels.
•Ability to respond rapidly and independently to requests, develop and implement creative solutions, and follow through to ensure resolution.
•Ability to listen effectively, to select and use appropriate communication methods and to effectively present ideas and information.
•Demonstrated ability to align HR programs to business goals and objectives in a high growth environment.
•Proven capabilities in guiding organizations through periods of change.
•Experience in the interpretation of people analytics is a plus.
•Excellent verbal and written communication skills required.
•Comfortable to challenge the status quo with a passion to deliver results in a dynamic environment.
•Software/high tech industry experience preferred.
•Experience supporting a field-based organization (e.g. Services, Sales) preferred.
•Undergraduate degree in Human Resources, OD or related field or equivalent experience.
•Willingness to travel 10-20%.


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.