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Director, Engineering Operations


Remote - - USA


Software & Product Development

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The Director of Engineering, Operations reports to the Senior Vice President of Development working alongside Product and Development leaders to identify and implement transformative value creation and operational improvement opportunities in the Technology and Innovation organization. This function leads strategic initiatives, taking ownership of key priorities from start to finish to accelerate achievement of T&I’s operating objectives alongside our company’s objectives, including margin expansion and reaching return on investment targets. This function is expected to understand the organization holistically and increase the value of UKG Pro by linking disparate processes, uncovering bottlenecks, and creating, alignment, and structure improvements and accountability in our insights, processes and products. Long term, experience in this function equips individuals with the tools to become future leaders & general managers of business lines at UKG.

The Director of Engineering, Operations is expected to propose and present ideas and methods to create structure, alignment, and improvement in our processes and products, obtain buy in from senior leaders, and stand up and lead working teams to execute on those plans. This function exists to facilitate executive decision making and infuse good business judgement into the Development organization, building and scaling within it a solid business foundation.

Primary/Essential Duties and Key Responsibilities:

Identify, scope, and implement value creation opportunities across the organization

Develop and manage a portfolio of key growth and operational improvement initiatives, short, medium and long term

Drive operational change and ensure transfer of best practices across all areas of Development

Assist T&I leadership in identifying, quantifying, prioritizing, and executing key strategic initiatives across Products & Innovation

Prioritize high impact initiatives that support rapid returns for revenue enhancement and cost reduction

Ensure organizational and systems infrastructure are robust enough to support high growth

Work with senior leaders across T&I to meet strategic objectives

Connect silos to cultivate holistic, quantified, and prioritized operational and capital decisions

Identify productivity gains by examining existing systems and processes

Understand business units by partnering with leaders and business unit managers

Assist in market assessment and validation for product launches

Drive a continuous improvement mindset and bring strong business judgement to the P&I culture

Work collaboratively across a cross-functional set of stakeholders to gather the right information, co-create deliverables, accelerate execution and ultimately unlock value

Support strategy / business planning processes and assist with developing strategic capabilities across the organization

Drive change across the organization and be willing to wear multiple hats (strategy development, project management, and execution) to do what it takes to “move the needle”


7+ years of professional experience

Business owner mentality

Activist investor mindset to identify and align activities that do not meet required growth, margin, and return objectives

Business acumen to approach broad problems holistically

Prior experience in: process engineering, product, technology, finance, consulting, resource planning, corporate strategy, leadership, benchmarking, and forecasting

Hard skills: analytics, modelling, process mapping, market analysis and research, engineering skills or education, investing experience, hands-on execution

Soft skills: Stakeholder management, organizational behavior, business judgement, presenting, influencing, well-read in business literature, intellectually curious

Strong verbal and written language skills.

Experience working with executive leadership

Preferred Qualifications:

Software Development, Engineering or Finance Background preferred

MBA Preferred

Self-starter, understands the big picture, willing to do the work to execute the big picture

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.