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Dir, Professional Svs & Support


C.V. Raman Nagar Bangalore - None - India


Professional Services and Consulting

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Kronos is on the lookout for a Professional Services Leader to run the services business in India. The role would require managing a P&L, managing a small but highly experienced team of professionals and working with Sales and customers to ensure the best possible service delivery

• Hire and develop all team members to support the business volume
• Ensure the team is fully versed in executing engagements in compliance with Kronos’ defined methodology
• Monitor and manage skill set requirements for the organization
• Ensure that all engagements are planned, recorded and managed consistent with defined “best practices”
• Effectively balance team resources given employee load, expertise, complexity and market, as necessary
• Effectively leverage global resources and global templates in an inter/intra cooperative manner, ensuring that customer and operational objectives are maximized
• Continually monitor all engagements to ensure that engagements are managed effectively, as measured by project and Practice profitability and customer reference ability
• Work with Account Management, Sales, Presales Support and Customer Success groups in the development and/or review of customer proposals (SOW) aligned to correct solutioning for the region and participate in the selling of services and products as applicable
• Provide direct support to the Sales & partner teams by participating in customer sessions as dictated by engagement needs
• Effectively leverage cross-functional resources as necessary to create Service offerings relevant to the market and ensure Practice success and Enhanced Customer delivery
• Ensure that financial plans (budgets) are met or exceeded for the Practice
• Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.
• Provide monthly forecast input with an emphasis on predictability, demonstrating control of the business
• Ensure that all employees understand business objectives, expectations and measurement criteria for their respective positions and lead by example
• Engage with Kronos partners to develop the partner resource community, ensure that partner resources are trained and enabled to deliver Kronos projects. Ensure that partner led implementations are supported through governance and review processes.
• Leverage partner resources for delivering projects, forecast and build skill sets within partner community
• Work closely with sales team to be able to identify and qualify new business opportunities in support of Customer business objectives.
• Serve as the “business owner” of customers within assigned Practice and ensure that customer needs are met, with emphasis on those accounts not having an assigned Account Manager


• Bachelor’s Degree Masters a plus.
• Minimum of five years leading a Professional Service operation, overall 15+ years of work experience in addition to prior spending 2 years in a Sales/Business Development customer facing role
• Demonstrated track record in managing a professional services team for India facing delivery.
• Demonstrated track record in delivering quality, on-time technology solutions for Indian customers
• Demonstrated leadership in managing both Customer and internal resources (at all levels) during adverse situations problem escalations, engagement challenges – effectively balancing customer satisfaction and business objectives throughout.
• Experienced in customer interaction at the highest executive levels (C-level) of organizations in India
• Experience in managing and leveraging partner resources for service delivery, and in enabling partners
• Possess excellent written and verbal skills with a strong customer focus.
• Strong business acumen – planning, forecasting, budgeting. Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
• Experience in communicating technical and project information in a business context to specific Industries such as manufacturing, services, retail and healthcare.
• Strong ability to lead teams as well as participate as an effective team player.
• Working knowledge of business intelligence in the Workforce Management space, and understanding of HR solutions
• Knowledge of Kronos products and solutions would be an added plus
• Demonstrable communication and negotiation skills are a must
• Travel up to 50%

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognise the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organisations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.