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Transcend the day-to-day work experience. Work inspired.

Desktop Support Technician

Location:

Lowell - Massachusetts - USA

Function:

Information Technology

Ref #:

201700852
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

The Desktop Support Technician performs the installation, repair and preventative maintenance of hardware, software and related systems. He/She uses professional concepts and company objectives to resolve complex issues in creative and effective ways. They are internally recognized as a specialist on complex technical and business matters. The Desktop Support Technician will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. They will work on complex issues where analysis of situations or data requires an in depth evaluation of various factors. He/She will exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Incumbents may provide a leadership role for the work group through advanced knowledge in his/her area of specialization. They are generally free to determine work priorities based on general direction from managers. The Desktop Support Technician determines methods and procedures on new assignments, and may provide guidance to other personnel.

Qualifications

Technical competence and expert understanding of all flavors of Windows and Apple operating systems.
•Excellent understanding of IT client infrastructure operations
•Excellent verbal, written and customer communications skills with technical and non-technical staff and end-users.
•Excellent follow up skills to see task through to resolution and communicate problem status to end users such as notification of completion, notification of delay and explaining rationale.
•Strong analysis, technical, planning and organizational skills.
•Solid Knowledge of infrastructure architecture, methodologies and processes.
•Advanced knowledge in the following technologies: All current Microsoft Windows 7, 8, 8.1, 10 All Office versions VPN and remote access clients, RDP protocols, thin clients, Active Sync, All modern browsers, McAfee, SMS/SCCM and MOM/SCOM.
•Broad range of network and desktop knowledge including experience in:
◦Desktop: Windows 7, 8.1 and 10 Macintosh OSX,
◦Microsoft Office 2010-2016, Office 365
◦McAfee anti-virus/encryption or similiar competency with enterprise security tools
◦Enterprise back up and restore features for client operating systems
◦Imaging solutions similar to WDS/MDT, SCCM, Ghost or Altiris
◦Hardware:Dell, Apple, Microsoft laptops, desktop and tablets
◦Protocols:TCP/IP, Ethernet
◦Technologies: Microsoft, Active Directory. McAfee, Big Fix, Citrix, SCCM, VPN, major IT/Business applications

•Demonstrated knowledge of current & future PC, mobile & tablet computing technology
•Understanding of ticketing workflow, prioritization matrix, SLA enforcement & incident response
•Familiarity with Windows Active Directory LAN environments, enterprise network technologies like DHCP, DNS, GPO
•5 or more years in a senior IT technical support role

Certificates are not required but highly encouraged

Industry standards such as Microsoft, CompTIA, ITIL certifications are viewed favorably

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.