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Delivery Assurance Manager, Healthcare Services

Location:

Remote - - USA

Function:

Customer Delivery/Implementation Services

Ref #:

20210017521
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Description

The Delivery Assurance Manager will collaborate with UKG partners to ensure delivery of all aspects of a product or service offering for UKG customers. This role requires the management of sub-contractors’ backlog, monitoring project assignments, forecasting and overall customer satisfaction while working to allow UKG partners the necessary autonomy to be successful. Scope of oversight includes the following:
• Extended Partner Program
• Staff augmentation
• Partner owned projects on partner paper
• Partner owned projects on UKG paper
• Partner owned projects for UKG joint deals
• EZ call project coordination (internal partner)

The role involves extensive interaction with sales, support, administration, leadership, product engineering, and other members of cross-functional teams. Role requires updating multiple data sources to ensure accurate reporting and partner tracking. Customer-facing work is also required to ensure overall customer satisfaction with both the UKG product and partner delivery.

The Delivery Assurance manager also works to coordinate training and continued education for partners. This individual is expected to work autonomously while collaborating across functions to drive implementation efficiencies, partner profitability and partner individual performance.

• Evaluates what drives the business and effectively advises on business decisions.
• Understands some of the UKG specific solutions to offer guidance and best practice recommendations to partners.
Is able to:
• Understand and practice project management methodologies
• Effectively identify and influence key decision makers internally & externally
• Effectively manage conflicts with internal or external customers by reading the situation quickly and helping others find common ground or involving appropriate individuals for guidance
• Escalate project risks and issues; and has ability to articulate them without bias
• Identify others for advice and solutions on how to manage customer or internal expectations related to his/her specialized area
• Effectively negotiate in tough situations with both internal and external groups related to specialized area.

Qualifications

• Three-plus years of project management work experience desired
• Broad knowledge of Payroll, Scheduling, Time & Labor management, or similar domain knowledge required
• Experience working with UKG (Kronos or Ultimate) products is preferred
• Experience working with global teams
• Experience managing an implementation team
• Experience managing large software projects; Experience with cloud-based software preferred
• Strong analytical skills
• Strong experience scheduling, preparing, and delivering presentations and status reports
• Superb written and oral communication skills
• Proficiency in Microsoft PowerPoint, Excel, and Word
• Strong leadership skills with the ability to work as part of a project team
• Ability and willingness to travel up to 25%

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.