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Transcend the day-to-day work experience. Work inspired.

Customer Success Training Specialist

Location:

Lowell - Massachusetts - USA, Remote - None - None

Function:

Professional Services and Consulting

Ref #:

201701395
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

The Training and Development Specialist will research, develop, design and deliver end-user training and job aid/guide materials for the Kronos Customer Success Organization.

Primary Responsibilities:
•Plan, research, design, develop and implement a variety of instructional curricula and educational materials for a blended learning solution to support the Customer Success Organization.
•Can independently develop and deliver entry and advanced level training for both internal and external audiences.
•Work with the Customer Success Leadership team to ensure learning needs are appropriately supported.
•Develop training content and agendas to provide ongoing training to align with team’s needs.
•Interpret/use training evaluation data to recommend revision/modifications to training curricula/materials.
•Supports the online learning environment through training and implementation, and promotes the expanded use of online help and user performance support.
•Develop & conduct on-site and remote training sessions to cover a variety of topics either independently or with other subject matter experts.
•Assist with the identification of team training needs and develop and deliver training in the appropriate format (instructor led, documentation, quick reference cards, videos, and other online content) to meet identified needs.
•Proofread and edit own work and work of others to improve quality, readability, and effectiveness of all training deliverables.

Qualifications

The ideal candidate will have/be:
•Instructional design, curriculum writing, teaching/training, and course development experience
•Experience working with data and data analysis
•A minimum of two years within a Customer Success organization
•Knowledge of instructional design concepts and principles, communication, writing, and end user training
•Knowledge of online teaching and learning methods
•Self-driven with the ability to effectively prioritize and execute tasks
•Ability to share knowledge and work in a strong team-oriented environment
•Excellent writing, editing, and proofreading of material for clarity, accuracy and conciseness
•Demonstrated history of superior communication skills, verbal and written, with diverse personalities, technical competency levels, and cultures
•Aptitude to quickly learn existing and new tools/technology
•Become an end user subject matter expert for tools and systems utilized by Customer Success department
•Demonstrated attention to detail and strong organization, planning & problem-solving skills
•Strong PC/Mac skills and knowledge in MS Office, Adobe Captivate and Articulate

Responsibilities Include:
•Providing leadership, professional expertise, and direction in the planning and execution of quality training programs
•Developing and maintaining highly professional standards and procedures for implementing training programs
•Researching standards, practices, and trends for leadership development
•Researching and developing training class curriculum and materials
•Evaluating the overall effectiveness and learning that occurs and training events and meetings
•Modifying training courses based on the feedback from attendees

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.