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Customer Success Manager

Location:

Lowell - Massachusetts - USA, Remote - None - None

Function:

Professional Services and Consulting

Ref #:

2019000053
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Description

The Customer Success Manager (CSM), Mid Market, is responsible for providing customer advocacy and non-technical assistance to an assigned portfolio of hosted/SaaS cloud accounts. Kronos is seeking a highly motivated, experienced professional to join our growing team of Customer Success Managers.

Responsibilities:
- Develops and nurtures the customer relationship, demonstrating the ability to earn customer trust and confidence
- Communicates regularly with assigned accounts to identify/resolve day-to-day challenges
- Effectively manages and resolves routine problems without supervision or guidance
- Collaborates with senior team members and team leadership to identify and resolve complex problems or challenges
- Engages customers to ensure customer success and satisfaction - Utilizes internal tools and processes to effectively and efficiently manage accounts
- Understands strategic business thinking in order to partner with customers in leveraging Kronos solutions across the enterprise
- Proactively identifies challenges and opportunities to secure role as trusted advisor and business partner
- Collaborates with internal and external teams to achieve consensus and drive results

Qualifications

- At least five years’ professional experience with Customer/Relationship Management or Account Management required
- At least three years’ professional experience with cloud computing, hosting, SaaS environments required
- Extensive professional experience in establishing and cultivating long-term relationships
- Excellent written/verbal communication and presentation skills
- Highly motivated individual who understands and values a team environment
- Multi-lingual a plus (Spanish, Portuguese, Chinese, French)

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.