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Transcend the day-to-day work experience. Work inspired.

Customer Success Manager

Location:

Irvine - California - USA

Function:

Professional Services and Consulting

Ref #:

201702374
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Description

We are seeking a Customer Success Manager with experience in Customer Success, Client Relationship Management or Account Management. The Customer Success Manager Community role is responsible for helping customers realize the value of their investment by providing content and guidance to the right customer at the right time throughout their lifecycle in a community-oriented environment.

RESPONSIBILITIES
•Serve as an advocate for customers with a focus on increasing adoption, ensuring retention and satisfaction, and reducing churn in a community-oriented way
•Stay abreast of product enhancements and roadmaps, and continually share key developments with customers
•Help to drive product adoption and ensure customers leverage and adopt new features and functionality
•Collaborate with a team of Customer Success Managers to monitor community engagement, moderate online and offline conversations, effectively address customer inquiries, and proactively deliver guidance to customers
•Serve as a strategic advisor to the customer, ensuring they are using Kronos products and solutions to their full potential so that they realize the value of their investment and achieve their goals
•Provide guidance and best practices specific to our customers' industries
•Respond to comments and customer queries in a timely manner
•Monitor and report on feedback from customers, help to evolve the customer experience and the community environment based on customer insight
•Build and strengthen relationships with customers through the community engagement model
•Advocate for and represent the customer’s interests to all areas of Kronos

Qualifications

•At least three years of Customer Success or Client Relationship Management or Account Management required
•At least one year of work experience with cloud computing, hosting, and/or SaaS environments required
•Exceptional oral and written communication skills
•Great customer service skills and the ability to establish and cultivate long-term customer relationships
•Social, community forum or email channel management experience is a plus
•Attention to detail and ability to multitask
•Highly motivated self-started who understands and values a team-based environment

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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.