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Transcend the day-to-day work experience. Work inspired.

Customer Success Manager II

Location:

Macquarie Park - New South Wales - Australia

Function:

Customer Service/Support

Ref #:

201700761
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

- Awesome Culture - Consistently voted a 'Great Place to Work'
- Outstanding, market leading SaaS Product
- Be part of our Customer Success Team

About the Role

The most effective way to keep our customers is to make sure they are as successful as possible in using Kronos.

Our Customer Success Managers are responsible for helping customers realize the value of their investment by providing content and guidance to the customer at the right time in a community-oriented environment. You will be maintaining successful customer relationships across a number of accounts.

You will:

- Advocate for and represent the customer's interests to all areas of Kronos
- Help to drive product adoption and ensure customers leverage and adopt new features and functionality
- Serve as an advocate for customers with a focus on increasing adoption, ensuring retention and satisfaction, and reducing churn in a community-oriented way
- Provide guidance and best practices specific to our customers' industries
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback from customers, help to evolve the customer experience and the community environment based on customer insight
- Build and strengthen relationships with customers through the community engagement model
- Serve as a strategic advisor to the customer, ensuring they are using Kronos products and solutions to the best of their ability so that they realize the value of their investment and achieve their goals

Qualifications

About you

Ideally, you'll be energetic, a great communicator and someone who has a passion for helping the customer. Additionally, you will have:

- Experience in Customer Success, Client Relationship Management or Account Management
- Experience with cloud computing, hosting, and/or SaaS environments
- Great customer service skills and the ability to establish and cultivate long-term customer relationships
- Attention to detail and ability to multitask
- Highly motivated self-started who understands and values a team environment

This is an outstanding opportunity to join the world's leading SaaS WFM & HCM company. A place consistently voted a "Great Place to Work" and recently named by Forbes as a "Best Employer" for the third year running.

Apply now!
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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.