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Customer Success Manager - Healthcare

Location:

Atlanta - Georgia - USA, Dallas - Texas - USA, Los Angeles - California - USA, Lowell - Massachusetts - USA, Nashville - Tennessee - USA, New York City - New York - USA, Parsippany - New Jersey - USA, Philadelphia - Pennsylvania - USA, Remote - None - None, Seattle - Washington - USA

Function:

Professional Services and Consulting

Ref #:

201701891
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Description

As a Customer Success Manager, you will work with our strategic customers. CSMs oversee the post sale customer relationship and support customers in achieving the full value of their Kronos investment by building a deep understanding of their goals and workforce management objectives and mapping Kronos solutions and capabilities to those goals. CSMs build strong relationships with executive sponsors and key contacts within customer organizations and monitor and drive customer health and satisfaction. The ideal candidate is hands-on and results oriented with excellent communication and problem solving skills.

•Establish strong relationships with executive sponsors and key contacts within customer organizations
•Build knowledge and expertise of customer organizations and their WFM plans and objectives and monitor progress against those objectives on an ongoing basis
•Develop success plans that outline customer’s critical business issues and workforce management plans and develop success metrics to measure progress
•Provide guidance in best practice and identify optimization opportunities
•Monitor and track customer heath
•Collaborate with the Kronos customer account team including sales, support and professional services
•Provide feedback to product management and educate customers on product enhancements and roadmap
•Facilitate contacts and communication within Kronos and assist in resolving issues and concerns when needed

Qualifications

•Strong relationship manager with a minimum of 7-10 years of experience in enterprise account management or consulting services
•Ability and experience with building credibility and relationships with senior leaders in enterprise organizations
•Experience with workforce management or relevant functional experience highly desired
•Excellent communication and presentation skills
•Ability to work cross functionally in a global organization
•Able to travel up to 25-30%

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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.