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Careers

Transcend the day-to-day work experience. Work inspired.

Customer Service Coordinator II

Location:

Lake Mary - Florida - USA

Function:

Customer Service/Support

Ref #:

201701465
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

-Answer incoming calls with enthusiasm and confidence.
-Case / ticket creation and dispatch to proper queue
-Maintain high-level knowledge of extensive Kronos product suite
-Confirm and/or update our customer’s contact information
-Monitor customer self-ticket creation queue
-Reach out to on-call technicians for urgent customer issues
-Adhere to standard operating procedures and policies
-Assigned project work as necessary

Qualifications

-Exceptional communication and customer service skills
-Willing to adhere to strict lunch / break schedule
-Ability to multi-task
-Open toward accepting feedback and coaching
-Call center experience and/or being technologically savvy are both a plus.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.