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Transcend the day-to-day work experience. Work inspired.

Customer Service Coordinator I

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Customer Service/Support

Ref #:

201702821
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Description

Join us - the global leader in workforce management solutions as a Customer Service Coordinator and you’ll become the first point of contact for our customers, who include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

• Helping customers navigate through our customer portal and ensuring our systems are working effectively.
• Logging new support requests and allocating to the most appropriate resource
• Ensure all communications/support requests are recorded accurately, reviewed regularly and escalated appropriately
• Processing requests for hardware repairs/returns and allocating to the depot repair team whilst following a pre-defined repair process.
• Providing administrative and operational support to team of engineers based in the office and remotely

Qualifications

Ideally you’ll have:

• An excellent telephone manner and strong verbal, written and overall communication skills
• Experience working in a call centre or customer service environment
• Ability to effectively build and nurture relationships with customers, project teams, and internal staff
• Superior organisational, time management and multi-tasking skills
• Proficiency in PC’s, Windows, software applications (Word, Excel, Email)
• Previous use of Salesforce and/or Oracle an advantage

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.